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Privacy Policy

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Mellow insists upon the highest standards for secure transactions and protection of your Personal Information and its privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

By accessing or using the websites, participating in our surveys, or in any other services we provide (collectively, Services), you are hereby agreeing to the practices set within this Privacy Policy. If you do not consent to our Privacy Policy, then you must not access or use our Service

1. Information Collected

In order to become a member of the Site you are required to provide information through the registration process. At this time, Mellow will ask for your first name, last name, email address, zip code, gender, country, username, and password. Additional information such as your address, telephone number and general demographic information such as postal code, marital status, education, relationship status, occupation history, employment related information, and non-personally identifiable information on household members, household income, age, etc. may be asked. As a means to ensure consent around user data, you will be asked to accept the terms and conditions of the Mellow Services along-with it’s Privacy policyMellow ensures that any information collected remains relevant for the intent for which it is to be used and, to the extent necessary, Mellow takes reasonable steps to ensure that data is reliable, valid, complete, and current.

We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locater (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customize your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited Mellow before. They also may enable you to save your preferences. Each technology is explained below.

2. How is Information Collected

When you visit the website or open one of our emails, we automatically collect and store information about your computer or mobile device along with your online activities. This information will be transferred and stored in accordance with the provisions contained in this Privacy Policy. The related information may be shared with survey generators and researchers along with clients and app developers

3. What type of Information we Collect

When hosting surveys for our survey partners, Mellow may capture the information provided through these surveys. Mellow does not own this information. As such, any information you choose to provide to Mellow used in accordance with the surveys privacy practices.

4. How we use your Feedbacks

In the instance during which you provide Mellow any comments, suggestions, or feedback related to our Services (referred to as “Feedback’), you understand that we may, although not obligated to do so, retain, utilize, disclose or otherwise commercially use your Feedback in connection with any or all of our Services without any compensation or consideration to you.\

5. How we use Your Information

Mellow uses the information that we collect to provide to you all of the features and services found on the Site. When you complete offers and surveys on the Site, Mellow need to identify you so that we can determine the offer provided to you and credit point in your account. Mellow may also use your email address to correspond with you and notify you of offers or surveys that we deem to be a good fit for you. We may use your email address for marketing purposes also, unless you have expressly opted out from such services. While you may opt-out from such marketing use, you may not opt-out from our use of your email address for non-marketing or administrative purposes such as automatic notifications of recent account activity or notifying you of major site updates.

As Per the terms of this Privacy Policy, we may use the information we collect from you for the following reasons:

  1. To assess and generate survey data for use with the Mellow .With the use of cookies, Mellow able to collect information as a means to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you visit the Site; (b) provide custom, personalized advertisements, content and information; (c) monitor the effectiveness of our marketing campaigns; and (d) monitor aggregate usage metrics such as total number of visitors and pages viewed.
  2. Develop new features and functionality
  3. Enhance the survey experience and overall survey delivers through the Services;
  4. To minimize instances of fraud and other illegal activities;
  5. To communicate with you about the various Services; and
  6. To furnish, uphold, and improve the Services and our business

As such, where required by law, we require your prior opt-in consent at the time of collection for the processing of (i) personal information for marketing purposes and (ii) personal, sensitive information sensitive per applicable law.

6. How can you Opt-Out

You may also withdraw your consent or object at any time, on legitimate grounds, to the processing of your personal information by contacting Mellow. Upon receiving your request, we will apply your preferences on a go forward basis. In some instances, withdrawing your consent to our use or disclosure of your personal information will dictate your ability to access certain services, surveys or promotional offers.

You may also opt-out and advise Mellow terminate sending you any marketing communications by e-mail. This can be achieved by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting Mellow .

Optional contextual tracking will operate passively in the background and will not affect your connection speed. We will not intentionally use such contextual tracking to collect highly sensitive Personal Information such as passwords, usernames, social security or personal identification numbers, financial information (other than the fact that you may have visited the website or used the app of a financial institution or similar company)

7. Information Collected by Third Parties

Mellow, by nature of its business, connects you with different third parties through their offers and surveys. In the event that you subscribe to or opt-in a third party offer or survey, Mellow may provide your information to the third party so that we can facilitate the relationship between you and the third party. Mellow may disclose information to our providers who provide services such as website hosting, information technology, data analysis, and infrastructure services, email delivery, auditing, customer service, and other services. In many cases you will be asked directly by third parties to give them your personally identifiable information. This may happen when you complete an offer or a survey or when you use their own websites or by other means. Mellow is not responsible for any information which you provide to Third Parties. Mellow suggests reading those privacy policies associated with those third parties.

Mellow shares automatically collected and other aggregated non-personally-identifiable information with interested third parties for their use and distribution for their business purposes, including without limitation for the purposes of assisting them in understanding the usage patterns for certain content, services, advertisements, and promotions. Mellow may share personally identifiable information with other third party organizations for their marketing or promotional use without your consent, except with respect to any specific program or feature for which you will have the ability to opt-out.

Mellow may disclose your personally identifiable information if we believe in good faith that such disclosure is necessary to (a) comply with laws or to respond to subpoenas, court orders, warrants or other legal demands or to establish or defend Mellow legal claims; or (b) to protect and defend our rights or property, you, or third parties from fraud, abuse or violations of the Terms of Service or illegal acts; or (c) to protect the safety or integrity of Branded, its users, the public or other parties as it is deemed appropriate, in our sole discretion. You hereby consent to our sharing your personally identifying information under the circumstances described herein.

Except as otherwise noted in this Privacy Policy, Mellow not share personal information about Users with third parties unless doing so is appropriate to carry out a User’s request or it reasonably believes that doing so is legally required or is in Mellow’s interest to protect its property or other legal rights or the rights or property of others.

9. How can you access your User Profile and Password

You have access to your personal information and you may update, correct, or delete your member information and email preferences at any time.

To protect your privacy and security, we take reasonable steps to verify your identity before granting Users profile access. You while proceeding further herby agree to the Privacy policy of the Mellow and agree that You will be responsible for maintaining the secrecy of your unique password and account information all the time

10. How We Protect Your Data

While Mellow aim to protect your personal information from breaches, disclosure, modification, or destruction, through maintenance and security measures, any provided information is subject to unauthorized entry or use, hardware or software failure, and exposed to inherent risks associated with Internet usage; resulting in potential compromise to the overall security of your data at any point in time. As such, we cannot guaranty the secure state of your information.

11. Location Data

Mellow takes rational steps to protect your personal information from unauthorized access, use, disclosure or loss. Our website has adequate security measures (including online and offline physical, electronic and managerial safeguards) in place to protect against the loss, misuse, and alteration of the information, including your e-mail address, under our control.

We recommend that you do not share the details of your User ID and Password with anyone. As for we, will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your Mellow account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Mellow cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems

12. International Users

The Site is hosted in the India. If you are a User accessing the Site from the USA, Philippines or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from Indian laws, please note that you are transferring your personal data to the India which does not have the same data protection laws as the other regions and by providing your personal data you consent to the use of your personal data for the bonafide identification purpose in accordance with the Privacy.

You acknowledge that the laws of the India treat your information in a manner that may be substantially different from, and less protective than, the treatment required under the laws of other countries and jurisdictions. if you do not want your information transferred, you should not share your information with us, or make use of the site.

To the extent allowed by the law of the country in which you are located, you expressly waive any right you may have to require us to treat your identifying information in accordance with the laws of any country or jurisdiction other than the India.

12. Jurisdiction

Mellow complies with the Information Technology Rules,2011 framed by the India and works within the privacy shield framework as set forth in the Law of the land, as well as well as the General Data Protection Regulation (“GDPR) under the enforcement authority of the Federal Trade Commission and European privacy laws. The Websites is controlled, operated and administered by the Licenses from its offices within the India and are not intended to subject to the laws or jurisdiction of any state, country or territory other than that of the India.

13. Security

Our associates and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments.

We have put in place reasonable measures to protect the personal information contained in our databases. Measures are in place to prevent unauthorized access and maintain appropriate use and accuracy. Furthermore, data that is transmitted in association with our online store is encrypted and is secured by SSL as per international standard IS/ISO/IEC 27001.

14. Children

 Mellow website is not designed for persons under the age of 18 and we do not knowingly collect personally identifiable information from anyone under the age of 18. If you are under 18 years of age, you may browse Mellow, but please do not provide your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on the website, we will delete the information from our records.

15. In the Event of Merger or Sale

If Mellow ever file for bankruptcy or have its assets sold to or merge with another entity, information Mellow receives from you through the Site is a Mellow asset and may be transferred to another party; however, in the event of such a transfer, we will require that the transferee agree to honor this Privacy Policy, as it applies to Users prior to the effective date of any such transfer, unless we are legally prohibited from doing so.

16. Changes to This Privacy Policy

Mellow reserves the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. With any changes to the Privacy Policy, Mellow will display a "last updated" date found at the top of this Privacy Policy. Each time Mellow exercises such right, you shall be required to affirmatively accept the updated Privacy Policy, and if you fail to do so, you will no longer be able to access or use the Site.

17. Contacting Mellow

In accordance with the General Data Protection Regulation (“GDPR ) Shield, Mellow commits to resolve complaints about our user’s privacy and our collection or use of user’s personal data. In case of any inquiries of complaints regarding this privacy policy should first contact Mellow.

18. Mutual Benefit from Personal Informa

Marketing Emails: In case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users.

  •         Text Messages: If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone.  Mellow  does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
  •         Telephone Calls: If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.
  •         Communications to Serve You: If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, letters and concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that  Mellow  offers its customers.
  •         Customized Service: We may use your personal information you have chosen to give us to provide you with customized service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customized information may be conveyed to you by way of emails or text messages/sms and phone calls.