Terms & Conditions
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Mellow.co.in reserves the right to cancel all past, pending and future orders without any liability.
Mellow.co.in also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met
- Customer doesn’t reply to the payment verification mail sent by Mellow.
- Misuse of another customer’s phone/email.
- Customer uses invalid email and phone no.
- Overuse of a voucher code.
- Use of a special voucher not tagged to the used email ID.
- Customer returns the wrong product.
- Customer refuses to pay for an order.
- Customers are involved in the snatch and run for any order.
The customer may be considered loss to business if any of the following scenarios are met:
- Customer with a very high return rate.
- Invalid/Incomplete addresses cases.
- Repeated request for monetary compensation for petty issues.
Account for the customers falling in fraudulent or loss to business categories may be blocked. Any gift credits earned through loyalty or referral program will be forfeited in such a case.
The domain name www.mellow.co.in(hereinafter referred to as “Website”) is owned by Marudhar Herbals (‘Mellow’) mentioned hereinafter, having its office at F-17, Industrial Area, Chirawa – 333026, Rajasthan, India.
By mere use of the website, you shall be contracting with mellow and these TNCs including the policies represent a binding contract between you and us. Therefore, we urge you to get acquainted with the TNCs and carefully understand the rights and obligations arising from them. Your use of the Website signifies that you have read, understood and have agreed to be bound by the TNCs. mellow retains the right to deny access to anyone who we believe has violated any of these TNCs.
BY ACCESSING OR USING THE WEBSITE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ, UNDERSTOOD, AND YOU AGREE, WITHOUT LIMITATION OR QUALIFICATION, TO BE BOUND BY THESE TNCs IN THIS AGREEMENT, SO PLEASE READ THIS CAREFULLY BEFORE PROCEEDING.
The TNCs form an electronic record as per the Information Technology Act, 2000, and the rules made there under and the amended provisions pertaining to electronic records in various statutes, as amended by the Information Technology Act, 2000 from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
We understand that after going through the TNCs you may have certain concerns or queries in regards to your rights and obligations mentioned herein. We endeavour to resolve/address any of your concerns, which you may have. It is for this purpose, we have provided you with our contact details. Kindly feel free to get in touch with us at Marudhar Herbals,F-17, Industrial Area,Chirawa, Rajasthan, India 333026,Contact: +91-9928533955,email : [email protected] and we shall strive to provide you with any clarifications and address your concerns at the earliest.
- PAYMENT POLICY
Please see our Payment Policy to understand the purchase processes of our products. All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.
- PRODUCTS AND SERVICES FOR PERSONAL USE
The products and services described on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our TNCs.
- INTELLECTUAL PROPERTY RIGHTS
All material and content on the Website, including images, illustrations, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property, or the property of our affiliates or content suppliers, and is protected by Indian and international intellectual property law, including copyright, authors’ rights, database rights laws, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us.
The compilation of all content on the Website is our exclusive property, and is protected by laws of India and international copyright and database right laws. All software used on the Website is also our exclusive property, or the property of our affiliates or software suppliers, and is protected by Indian and international copyright, authors’ rights law and other intellectual property rights. You hereby agree to not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.