Shipping & Returns
Shipping & Returns
We endeavour but do not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if We fail to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, We may at its discretion charge you for additional shipping cost.
We assure you that the product reached in perfect shape and untampered, but upon receiving of damaged product you must provide a detailed description of the fault or issue along with photographic evidence, within 2 days of the package receipt.
Once we have reviewed this information and accept your return request, we will arrange a reverse pickup within 3-4 business days.
Once the product reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments. However, if we are unable to process the shipment due to the unavailability of the product, we’ll be happy to offer you a credit note of the same amount.
Once our team conducts a quality check at our warehouse, we will offer you a credit note.
We offer credit notes only:
If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.
The credit note will be valid for a year from the date of issuance
We are a handcrafted brand as so there can be a color change of 10%-15% as what you have seen through a screen may vary. If you receive another color other than the one the order was placed, then only it can be sent for exchange or return.
Due to unavoidable circumstances, there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. We reserve the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by We.
Credit notes for any returns or exchanges will only be sent to the registered email address or the email address that has been used to make the purchase.
Replacements will be offered based on the availability of the product. If we don't have the replacement product, we'll be happy to offer you a credit note.
Proportionate shipping will be refunded in the form of a credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased.
We do not accept return or exchange in case of any customized product, special price product, or accessories including stationery items, jewelry.
We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
Stationery products can be returned only in case of a genuine quality defect.
International orders are not eligible for exchanges or returns.
DISSATISFIED WITH THE PRODUCT
Normally, we do not encourage such returns as all returns have a negative impact on the environment, and on business viability. To absorb the costs of such returns, we will be forced to hike our prices. We don’t want to do this.
Please refer to our Size Guide, product images, and accompanying description before making a purchase. If you have any doubts or queries, contact us before making a purchase, so that chances of dissatisfaction are minimized.
One person’s interpretation of a good fit may be different from another, and that makes serving a diverse, global audience challenging.
With these facts in mind, we hope you will reconsider your insistence on such returns.
Still, if you insist on returning the item, you may do so subject to these additional conditions:
It should not be Style Customised.
You will have to ship it back at your own cost.
We will refund the item value only in the form of Store Credit only.
In case of a return, you will have to courier the product back to us. This cost will not be borne by us.
If you require a pickup facility, we will arrange for the same provided you pay the courier cost in advance.
USAGE OF CREDIT NOTE
Once you receive the credit note code from us, you can apply it on our website at the checkout page.
Once you reach the checkout page, you have to apply the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'
You will see the discount code will immediately be reflected and the amount will be deducted from the total as per your discount amount given
If there are any issues in using the credit note code please contact us.