Shipping policy

DELIVERY

We endeavor but do not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if We fail to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, We may at its discretion charge you for additional shipping cost. 

DAMAGED DELIVERY

We assure you that the product reached in perfect shape and untampered, but upon receiving of damaged product you must provide a detailed description of the fault or issue along with photographic evidence, within 2 days of the package receipt.

Once we have reviewed this information and accept your return request, we will arrange a reverse pickup within 3-4 business days.

Once the product reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments. However, if we are unable to process the shipment due to the unavailability of the product, we’ll be happy to offer you a credit note of the same amount. 

CREDIT NOTE

Once our team conducts a quality check at our warehouse, we will offer you a credit note.

We offer credit notes only:

If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge. 

The credit note will be valid for a year from the date of issuance

COLOUR DIFFERENCE 

We are a handcrafted brand as so there can be a color change of 10%-15% as what you have seen through a screen may vary. If you receive another color other than the one the order was placed, then only it can be sent for exchange or return.  

ORDER CANCELLATION 

Due to unavoidable circumstances, there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. We reserve the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by We.